Modern Sports Medicine — Text Message Privacy Policy

Last Updated: 11.18.2025

Modern Sports Medicine (“we,” “our,” or “us”) is committed to protecting your privacy. This Text Message Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS/text message communications from us, including appointment reminders, updates, and service-related information.

1. Information We Collect

When you sign up for text messages, we may collect:

• Your mobile phone number
• Your name (if provided)
• Preferences related to communication
• Message delivery and interaction data

Note: We do not request or require sensitive medical information through text messaging. If you voluntarily provide medical or health details via SMS, you do so at your own discretion since SMS is not considered a fully secure HIPAA-compliant channel.

2. How We Use Your Information

We use your phone number and communication data to:

• Send appointment reminders, confirmations, and scheduling updates
• Provide information about your care, recovery, or treatment instructions
• Send administrative messages such as billing notifications
• Respond to questions you initiate via text
• Send occasional promotional messages only if you have opted in to marketing messages

We do not sell, trade, or distribute your phone number to third parties for marketing purposes.

3. HIPAA & SMS Communications

While we protect all patient information, SMS text messaging is not considered a fully secure or HIPAA-compliant communication method.
By opting in to receive texts from Modern Sports Medicine, you acknowledge and accept the inherent security limitations of SMS communication.
We will not send sensitive health information (diagnoses, treatment details, test results, etc.) via SMS.

4. Message Frequency

Message frequency will vary depending on your care and scheduling needs. Examples include:

• Appointment reminders
• Follow-up instructions
• Administrative updates
• Limited promotional content (if opted in)

You may opt out at any time.

5. Data Security

We take reasonable administrative and technical precautions to protect your information, including:

• Role-based access controls
• Secure third-party messaging platforms
• Internal privacy and confidentiality protocols

However, no SMS platform can guarantee complete confidentiality. For sensitive information, we will use secure communication channels instead of SMS.

6. Third-Party Service Providers

We may use third-party messaging vendors to send and receive text messages. These vendors process your information solely to support our communication with you and must protect your data under contractual privacy requirements.
We do not authorize third-party vendors to use your information for their own marketing.

7. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

• “STOP” — to unsubscribe
  
• “HELP” — for assistance

After opting out, you may still receive legally required communications or messages related to an active medical service.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion where legally permitted
• Withdraw consent for text messaging

To exercise these rights, contact us using the information below.

9. Contact Us

If you have questions about this Text Message Privacy Policy or your privacy rights, please contact:
Modern Sports Medicine
Email: info@getmodernmedicine.com
Phone: (480) 306-6627

10. Updates to This Policy

We may update this policy periodically. Any changes will be posted with a revised effective date.